Q1.  Instead of specification X, I would like the robot to have Y. What can I do?
A . Custom modifications can be performed by our engineering division, and we have established relationships with our software and parts providers to do this. Please contact us for a quote. Generally, custom engineering work is much more expensive than a Cyton arm price.

Q2.  I think my robot is broken. What do I do?
A . Send an e-mail with the serial number of the robot and a description of the problem to support@robai.com. Please include a phone number where you can be reached. We will usually respond within a couple of hours.

Q3.  Can I control the robot over the Internet?
A . Yes, a network extension to the control software is available for TCP, UDP, and SkypeTM based control over the Internet.

Q4.  Can I control two Cytons with one computer?
A . Yes

Q5.  I’m not able to lift the rated payload. Why?
A . The rated payload is for an object with its center of mass at the center of the gripper. If you are lifting a long object, the maximum payload mass may be reduced.

Q6.  I’m able to lift more than the rated payload, why is that?
A . The rated payload applies throughout the workspace. In some configurations the arm can lift more.

Q7.  Is the arm bigger or smaller than a human arm?
A . Slightly smaller than the average adult arm.

Q8.  What Microsoft operating systems are supported?
A . Windows XP, Vista, and 7.

Q9.  Does the Cyton software work on Apple computers?
A . An Apple version of the software will be available soon.

Q10.  Does the Cyton software work under Linux?
A . Yes. Please contact us with the flavor of Linux you use. It’s likely it is covered.

Q11.  Do the seven degrees of freedom in the Cyton include the gripper movement?
A . No, only joint axes. The gripper motions are degrees of freedom above seven.